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Find helpful information regarding NI Parcels and our frequently asked questions.
Collections
What to Do If Your Items Are Not Collected
Updated 2 days ago
Whilst it is very rare for items to not be collected. if your items were not collected as scheduled, follow these steps to arrange a new collection and understand your options.
Steps to Take
1
Check your collection window
Drivers collect items between 09:00 and 18:00. Ensure the scheduled collection day is not a public holiday.
2
Confirm your parcel was ready and accessible
Make sure your items were packaged, labeled, and available at the address during the collection window.
3
Contact NI Parcels support
Go to https://www.niparcels.com/contact to notify our team that your items were not collected. Provide your order number and collection details.
4
Request a reschedule
Ask support to arrange collection for the next available working day. Most missed collections can be rescheduled for the next working day.
NI Parcels aims to make missed collections right as quickly as possible. Always contact support for the fastest resolution.
FAQ
What if I was not at the address?
You are responsible for ensuring someone is present and items are accessible. If you missed the collection, you must contact support to reschedule. Additional charges may apply.
Can I contact the courier directly?
You can contact the courier directly and they may be able to help rebook your collection however we recommend to always contact NI Parcels directly to ensure this is done correctly.