Drivers will collect your items between 9.00 and 18.00, we are unable to advise of a more specific collection time.

If the address is a business address the drivers will usually collect during working hours.

You may be able to contact the courier directly to get a smaller collection window, their details will be in your confirmation email.

Please note that not all drivers have access to mobile phones so may not be able to call you in advance or when they arrive at the address.  

If you are staying in a flat or apartment the driver will come to the ground floor front door of the building. It is never guaranteed that a driver will come up to your flat to remove items from your flat/apartment for health and safety reasons. If you are having a large collection, it is recommended items are brought downstairs for collection as drivers only have limited time per collection/delivery.

We cannot guarantee exceptions to the above restrictions for flats or apartments as this is down to the driver's discretion for their own health and safety.