How long will my parcel be held in customs?

When a parcel arrives in another country, it must pass through customs checks before it can be released for delivery. The time this takes varies from country to country and depends on the information provided with the shipment.

Typical time frames

Most parcels clear customs within a few days. Some are cleared within twenty-four to forty-eight hours, while others may take several days longer if further checks are required. Every shipment is assessed individually by the authorities in the destination country.

What can cause delays

Customs may hold a parcel for longer if:

• Additional information or clarification is needed.

• The shipment contains high value goods or restricted items.

• The declared contents are unclear or incomplete.

• Taxes or duties are due.

• Random security or spot checks are carried out.

If customs require anything, they will contact the recipient directly using the details provided when the order was placed. It is important that the requested information is supplied as soon as possible to prevent further delay.