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Find helpful information regarding NI Parcels and our frequently asked questions.
Payments
Payments
Last updated on 28 Oct, 2025
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Top Up Your NI Parcels Account
Top up your balance and receive extra credit when you top up over £100.
What discounts do you offer?
At NI Parcels you can receive additional discount when topping up your NI Parcels account. Top up your balance and receive extra credit when you top up over £100.
Why haven't I received my refund yet?
Frequently asked questions about not receiving a refund, including expected timeframes and next steps.
How can I pay for my order?
My card has been declined.
Can I cancel my order or get a refund?
How long does a refund take?